Reporting Slowness in iCFM

If you have an outstanding ticket about reported slowdown in your application, follow these instructions to give us helpful information.

1. Prep your Browser

All modern browsers work the same—here we’ll use Firefox examples, but Chrome, Edge or Safari are nearly identical.

1. Open the page
    Navigate to the URL you are experiencing difficulties with
2. Open DevTools
   • Windows/Linux: Ctrl+Shift+I or F12
   • Mac: ⌘+Option+I

2. Configure the Network Panel

1. Switch to the “Network” tab
    You’ll see columns like Name, Status, Type, Initiator, and Duration (or Time).
2. Click Persist logs (☑ “Persist logs” in the cog icon on the far right)
   
    
3. Optional but helpful
   • Click Disable cache (☑ “Disable cache” at top) so you always hit the server.

3. Filter to Your Endpoint

1. In the Filter box (top-left of the Network table), type the entity. If you are experiencing issues with saving a job, type “job”.
2. You should now see only relevant requests to that entity (we include a lot of files so its better to filter out some of the unnecessary ones)

4. Capture the Timing

1. Perform the function you are tracking
2. Wait for the page to finish loading (you’ll see the ”Please Wait” banner go away usually).
3. Look at the single filtered row for the entity and check the Duration (Firefox) or Time(Chrome) column.
   • That number (e.g. “20,000ms”) is the total network + server time, which is the main number we are interested in.

5. Copy & Email

1. Take a screenshot of the network tab, making sure to include all content.
2. Attach the screenshot to an email or your Freshdesk ticket and send it in.